Integrating Community Transport & Health

January/February 2017 Newsletter

Integrating Community Transport & Health – Introducing our Total Transport solution

The genesis of Accessibility Solutions Ltd’s Integrated Community Transport/Non-Emergency Patient Transport Services (ICT/NEPTS) delivery model goes back more than 10 years and is rooted in a Department for Transport (DfT) funded pilot in the South Cotswolds in 2002, working with Paul Beecham & Associates ; Paul is still an invaluable associate of Accessibility Solutions Ltd today, 15 years later.

Due mainly to IT issues and data sharing protocols the pilot ultimately didn’t deliver the planned outcomes but regardless partners persevered to work with South West Ambulance Service and a consortium of local community transport providers to respond to the recommissioning of the Non Emergency Patient Transport contract by Gloucestershire Clinical Commissioning Group…but despite a community-inclusive tender, ultimately the contract was awarded to Arriva Transport Solutions ; service commenced in December 2013 resulting in a number of initial challenges.

Patients had to wait hours – Read More


By then our Founder / MD, Gareth Blackett, was supporting a large community transport operation in the South West in a CEO capacity ; during a visit to the local Hospital Gareth noticed a policy statement regarding changes to NEPTS transport which he believed Community Transport could help to solve. The consequences were-as usual with Accessibility Solutions Ltd – ahead of the curve – as we developed a truly pioneering and successful sub contractual, pan-sector delivery model that proved mutually beneficial to the public sector commissioners, the private sector contractor and the community sector subcontractors. The model was presented at Westminster in January 2015 to a number of Chief Executives of Ambulance Trusts to unequivocal support.

Our model of transitioning NEPTS demand to community transport providers is now established, operational and value adding in the South West with a focus on Oncology and Renal Patients. We are now negotiating with a number of local authorities and NEPTS providers to roll out the model nationally within the context of Total Transport. Disappointingly recent presentations and articles on the subject appear devoid of any reference to community provider-led models – a briefing note recently circulated to regional Total Transport Authorities cited 5 barriers to integrating transport that the Department for Transport had identified via the £40m Total Transport investment.

Total Transport pilot fund


None of the barriers referred to community transport providers as a solution, but all focussed on statutory commissioning and public policy challenges as the problem. Within the context of the DfT’s Total Transport Programme Accessibility Solutions is now working with grass roots transport providers and NEPT service providers using our Integrated Community Transport/Non-Emergency Patient Transport Services (ICT/NEPTS) delivery model to apply our experience and add value nationally.

We can deliver the DfT’s Total Transport outcomes for commissioners, sustainable revenue sources for community transport operators and most importantly a better transport experience for patients by developing capacity in the local community. Please get in touch to learn more about the Accessibility Solutions Ltd Integrated Community Transport/Non-Emergency Patient Transport Services (ICT/NEPTS) delivery model.